Furious customer smashes up SIX TVs in shop after staff refuse to replace his faulty set »
Posted by: daducha 3 months, 2 weeks agoWhen his expensive television went on the blink eight months after he bought it, Allan Sturgess was annoyed, but not unduly worried. He was confident that the breakdown would be covered by the warranty on the Ã;£800 set.
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Justice4All3 months, 2 weeks ago
Can't blame the guy. They sold him a warranty then told him tough luck.
I do not buy warranties for this very reason. And in some cases I have bought electronic equipment but when I refused to buy the warranty they suddenly did not have the product in stock.
Think about all the money we spend on these warranties, add it all up, and it is far cheaper to just buy a replacement for the products that break.
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PsychoHosebeast3 months, 2 weeks ago
Actually, consumer groups recommend you never buy the extended warranty for any product, ever.
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LovelyHoney3 months, 2 weeks ago
Good for him! He'll have to pay the consequences but sometimes ENOUGH IS ENOUGH! I don't buy extended warranties either - most of them are a rip off.
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mackiemesser3 months, 2 weeks ago
A similar incident took place in Manassas, Virginia when an elderly woman tried to get Comcast to take care of her phone problems after she subscribed to their triple play program of having Cable TV, Internet service and telephone service from Comcast in one bundle. She was transferred from one person to another and never could get anyone to listen to her problem. In exasperation, she went to the Comcast office in Manassas with a hammer then proceded to smash a TV, a computer monitor and keyboard and asked the startled customer service people there, 'do I have your attention now?'. She was fined for the damages she caused but got numerous supporting calls and letters from other irate Comcast customers. Whatever happened to the 'customer is always right'?
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PsychoHosebeast3 months, 2 weeks ago
It's unfortunate that it has to come to that point. Not long ago I was switched back and forth between two insurance people over an issue with my policy, both of whom said "Oh, hold on, we can't do that here, let me connect you with the right person. About the third time I spoke to the same guy, I told him if I got transferred to the same person again, all hell was going to break loose between my lawyer and the consumer advocate in the newspaper. Suddenly, he was the right person to talk to.
It's especially interesting that no one gives you their name, unless you ask for it.
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kboy3 months, 2 weeks ago
Shows how much the in-store warranties are worth as well as the manufactures warranty. Seems to me the store is guilty of fraud.
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Stephanie203 months, 2 weeks ago
There are certain ways in which to handle certain things. Yes he has all the right to be angry but not with that attitude.
Stephanie http://www.cabscarhire.co.za
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